Shipping Policy
Last updated: January 5, 2026
Matsuhisa Japan ships premium tableware (ceramics and porcelain) across Japan and to destinations worldwide, combining careful packing with proactive tracking updates.
1. Shipping Carriers
Domestic (Japan): Yamato Transport, Sagawa Express
Outside Japan: EMS (Express Mail Service), FedEx, DHL
2. Processing Time
Orders are typically shipped within 5 business days after confirmation (same-day for card payments, within 5 business days after bank transfer is confirmed).
If inventory is limited or there are large quantities, we might need extra days; we will notify you by email if a delay is expected.
Once shipment is ready, a confirmation email with the tracking number will be sent. You can check the latest status directly with the carrier through the tracking link.
3. Estimated Delivery Time
Within Japan: Delivered within 1-3 days after dispatch in most cases.
Outside Japan (after dispatch):
- Asia: 3-7 business days after dispatch
- North America / Oceania: 7-14 business days
- Europe: 7-14 business days
Delivery may take longer depending on customs, destination, or flight availability. Please allow additional time for remote areas.
4. Shipping Fees
Shipping fees are auto-calculated at checkout based on your delivery address and the package weight including cushioning materials.
Domestic Shipping (Japan):
- Free shipping for orders over ¥20,000 (excluding tax)
- Flat fee ¥1,500 for orders ¥20,000 (excluding tax) or below
Shipping Outside Japan:
Fees include transportation costs, packaging, and handling.
(Approximate: ¥2,500+ for Asia, ¥4,500+ for North America / Oceania, ¥5,000+ for Europe)
Actual fees depend on weight, parcel count, and flight conditions. Final figures appear after entering your delivery address in the cart.
NOTICE FOR SHIPMENTS OUTSIDE JAPAN
Customs inspections or additional reviews may extend delivery times for shipments outside Japan.
Shipping can fluctuate due to size or overweight adjustments, so please review the final amount before confirming the order.
5. Customs Duties and Import Taxes (Orders Shipped Outside Japan)
Important: Customer Responsibility All import-related charges, including customs duties, import taxes, and customs clearance fees, are the responsibility of the customer (recipient). These charges are not included in product prices or shipping fees.
About the amount: Whether customs charges apply and the amount assessed are determined by the customs authorities in the destination country, so we cannot provide an exact amount in advance. For details, please contact your local customs office directly.
If a shipment is refused due to non-payment of customs charges, or returned because it remains unclaimed for an extended period, we cannot issue any refund of the product price or shipping fees. Returns from outside Japan can incur round-trip shipping costs plus additional duties and handling fees that often exceed the order value. By placing an order, you acknowledge and agree to accept delivery.
6. Packaging
Our tableware is fragile. Each piece is wrapped with air cushions and protective foam to ensure it survives long-distance transport. Whenever possible, we incorporate recyclable or reusable materials to reduce environmental impact.