Legal Notice (Based on the Act on Specified Commercial Transactions)
Last updated: November 3, 2025
Seller
Matsuhisa Japan Co., Ltd.
Responsible Manager
Junko Matsuhisa
Business Address
3-6-2 Shibuya, 5F, Shibuya-ku, Tokyo 150-0002, Japan
Telephone Number
+81-3-5324-2216
Customer support is available by email only. Please contact us via email for inquiries.
Email Address
Product Pricing
Prices listed on each product page (displayed prices include consumption tax).
Additional Fees
Shipping fee: provided during checkout. Please refer to the "Delivery & Shipping" page for more details.
Accepted Payment Methods
Credit card payment (VISA / Mastercard / JCB / AMEX / Diners)
Payment Timing
Payment is confirmed when the order is confirmed.
Delivery Schedule
Orders (after payment is confirmed) are usually shipped within 7 business days, excluding Obon, New Year's holidays, and other long breaks. If there is any delay due to bad weather, carrier issues, or inventory status, we will notify you separately by email.
Returns & Exchanges
Customer-Initiated Returns or Exchanges
We accept returns and exchanges for unopened, unused items within 14 days of delivery. Return shipping and refund fees are the customer's responsibility.
Defective Items
Please contact us within 14 days of delivery if an item is defective or has a defect. We will cover both shipping and handling fees and promptly arrange an exchange or refund (or refund when replacement stock is unavailable).