Privacy Policy
Last updated: January 5, 2026
Matsuhisa Japan Co., Ltd. ("we," "our," or "the Shop") recognizes the importance of protecting personal information ("Personal Data") and complies with applicable laws and regulations regarding data protection, including Japan's Act on the Protection of Personal Information (APPI) and international standards such as the GDPR where applicable.
1. Collection of Personal Information
We collect personal information lawfully and fairly, without deception or other improper means.
2. Purpose of Use
We use the personal information we collect only within the scope necessary for the following purposes:
- To process and ship your orders, and provide after-sales service
- To inform you of new products, services, and promotional offers
- To respond to inquiries or requests from customers
- To improve our website, products, and services
- To prevent fraudulent use and ensure system security
3. Security Management
We implement appropriate organizational, technical, and physical measures to prevent unauthorized access, loss, destruction, falsification, or leakage of personal data. We also ensure that our employees and contractors comply with our privacy protection standards through regular supervision and training.
4. Provision of Personal Information to Third Parties
We do not disclose or provide personal information to any third party without the consent of the individual, except in the following cases:
- When required by law
- When necessary to protect human life, body, or property
- When particularly necessary for public health or the sound upbringing of children
- When cooperating with national or local authorities
- When providing delivery companies with shipping details (name, address, phone number)
- When providing payment processors with information required to complete transactions
5. Disclosure, Correction, or Deletion of Personal Data
Upon request from the individual, we will promptly disclose, correct, add to, delete, or suspend the use of their personal data after verifying their identity.
6. Use of Cookies and Analytics
We may use cookies to enhance user experience and analyze website traffic. Cookies do not identify individual users. We may also use third-party analytics services (e.g., Google Analytics) to better understand usage trends. You may refuse the use of cookies through your browser settings, but some website functions may not work properly as a result.
7. Changes to This Policy
This Privacy Policy may be updated or revised from time to time. The revised version will take effect from the time it is posted on this website, unless otherwise specified.
8. Contact Information
For inquiries regarding our handling of personal information, please contact us at:
Matsuhisa Japan Co., Ltd.
3-6-2 Shibuya, 5F, Shibuya-ku, Tokyo 150-0002, Japan